4 success stories available in this industry.
Pension Fund Management
Success stories fromPension Fund Management
Pension Fund ManagementAdministración de Fondos de Pensiones
24/7 Omnichannel Virtual Assistant for AFP Affiliates
The AFP member service registered peak calls in March and August (contribution and settlement periods), with average waiting times of 12 minutes and low satisfaction.
Pension Fund ManagementAdministración de Fondos de Pensiones
NLP Account Statement and Pension Projection Inquiries
Many members do not understand the technical language of their account statement and pension projections, generating doubts and massive calls after each quarterly settlement.
Pension Fund ManagementAdministración de Fondos de Pensiones
Unified Contributions and Benefits Data Lake
Chilean pension fund administrators (AFPs) manage data on members, pension contributions, and pension projections in fragmented systems (legacy on-premise, ERP, Excel), making it difficult to generate regulatory reports and strategic analysis.
Pension Fund ManagementAdministración de Fondos de Pensiones
Predictive Forecast of Contribution and Withdrawal Flows
Pension funds face volatility in contribution amounts and requests for early withdrawals (“10% withdrawal”), which impacts liquidity and investment planning.