"The AFPs face the challenge of remaining agile, complying with the regulations in the new pension law, enacted in March, and at the same time, connecting better with their members."
In the pension sector, every interaction with a member can impact the institution's perception, so the standard of care can no longer afford to be "merely adequate." This demands a shift towards more agile, scalable, and personalized care models.
And that transformation won't come solely from human talent or from a decontextualized AI, but from the synergy between the two. That's why at Zenta we develop the AIGents, a generation of hybrid virtual assistants, combining advanced algorithms with human capabilities to manage care processes efficiently, empathetically, and strategically.
What do AIGents do for your pension care?
• Handle requests simple and complex 24/7.
• Simulate scenarios personalized pension plans according to each profile.
• Integrate with your systems real-time for accurate answers.
• Refer to human executives in complex or sensitive cases
• Analyze interactions to constantly improve care.
• Review the regulations of the superintendency and analyze them efficiently to deliver the information to your AFP.
But beyond the functional aspect, they provide a layer of strategic intelligence that allows make data-driven decisions conversational, detect trends of behavior and improve communication with members throughout their life cycle, a fundamental part of the new AFP law.
Why are they a real competitive advantage?
Pension fund administrators need to operate with excellence, but also build trust, and these artificial intelligence assistants fulfill both roles. optimizing operational resources by reducing the load on the equipment, and improving user experience with accurate, consistent, and frictionless answers.
Implementing them means:
• Reduce operating costs up to 40%.
• Increase resolution speed of procedures
• Reduce human error in sensitive processes.
• Raise the standard of care without increasing the equipment.
• Avoid fines of the superintendence.
True digital transformation is not just about automation; it's about redesigning processes using intelligence, with a focus on... experience, efficiency and scalability.
“AIGents do not replace humans, they free them up so they can generate more value.”
This technology is the missing link between automation and personalization; with it, pension fund administrators can not only modernize their operations, but to project an innovative and human-centric vision of the social security service.
At Zenta, we have been designing technology with real impact for over 17 years, which is why we develop our own agents to transform and accelerate industries with intelligence that understands business, people, and context.
Is your AFP ready to evolve its service model?