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Success story.

Call Center Call Analysis

The client managed real estate files manually, opening file by file (contracts, deeds and payments) to extract data.

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We take on any challenge

At Zenta there are no obstacles we cannot overcome.

  • Challenge

    Centralize and analyze large volumes of calls to generate clear and actionable metrics, allowing customers to evaluate the performance of their teams without relying on manual reviews.

  • Solution

    We developed a multichannel AI analytics platform built on Google BigQuery and Cloud Run. The system centralizes KPIs (QA Score, FCR, AHT) using an 11-criteria evaluation model. The information is presented visually to facilitate client interpretation.

Results from our management

  • 75% reduction in the time required to generate operational and executive reports.

  • 100% visibility of multichannel interactions on a single centralized dashboard.

  • Cost optimization through scale-to-zero architecture.